Frequently Asked Questions
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Most Popular Questions
HOW SOON CAN I GET A RESPONSE?
Email response time is 24-48 business hours.
For inquiries or questions,
PLEASE CONTACT AT email@example.com
MY COUPON CODE IS NOT WORKING. WHY?
If you having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any others, sales, or promotions.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Please review our shipping methods to receive an estimated timeframe of received your package.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
HOW MANY BUNDLES SHOULD I ORDER?
The key to determining how many bundles to purchase depends on the lengths you are wanting. As all bundles are the same weight (3.3oz), the longer bundles have shorter wefts, and the shorter bundles have longer wefts. For a full sew-in, we recommend 3-4 bundles of hair. For lengths over 18”, we recommend ordering 4-5 bundles of hair. If you desire an install with a lot of volume, you will need 4-5 bundles or 4 bundles with a closure. A closure is a great addition to your install, as you will have no leave-out. This is considered a full protective style, and none of your hair will be exposed.
HOW SHOULD I CARE FOR MY HAIR?
All virgin hair reacts differently to product and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone. These products usually tend to have a high alcohol content which dehydrates the hair follicle of its nutrients. Heavy oils are also not necessary to care for your extensions as it can weigh down your hair pattern. By rule of thumb, we recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
When you complete your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. if you have any additional questions feel free to contact our support team at firstname.lastname@example.org. One of our Customer Service Representative will happen to help you.